We are always very happy when babies and parents are so happy with our automatic baby hammock that they would prefer to keep it. Should you also decide to do so, we will credit you with up to three months' rent - completely flexibly and without hidden costs.

Note: It is important that your already rented automatic baby hammock then remains with you and is not exchanged for a new one again.

You can find the exact rental period on your invoice. Here is an example: If the invoice shows the period from 12.12.2025 to 11.01.2026, then the automatic baby hammock must have been received back by us by 14.01.2026 at the latest. That is, no later than 3 days after the end of your rental period.

Note: So if you wish to end your rental without a buyout, remember to ship it back in good time.

All swing2sleep packaging is tailored to our automatic baby hammocks/ products/ accessories.

We therefore ask you to return everything to us well-packed in the original packaging. This guarantees in any case that everything remains undamaged.

Note: You can choose a shipping service provider of your choice, but you should definitely make sure that you have a corresponding tracking number in the event of loss during delivery. Please enter your name and customer number legibly on the shipping label. The costs for shipping are to be borne entirely by you.

⚠️ Please use the following address for the return: ⚠️

swing2sleep/ FIEGE NOW

c/o FIEGE Logistik Stiftung & Co. KG

Zweigniederlassung Apfelstädt

Sülzenbrücker Str. 7

99192 Apfelstädt

We would like to share our experience with over 249,325 swing2sleep families with you. Some babies need a little more time and patience to accept the automatic baby hammock. Especially older babies are not always enthusiastic on the "first try". Please give yourself and your baby enough time and space for this, because the difference an automatic baby hammock can make for your baby's development in the long term is actually that great.

Note: Should you nevertheless decide on an earlier return - outside of the 30-day sleep and satisfaction guarantee - you will still be charged for the entire rental period you opted for.

No, you don't have to, as we take care of cleaning the hammock. But generally speaking, we don't want to stop you from doing so either. We are of course always happy to receive clean returns.

If anything, then that our rental is initially truly a pure rental and not a hire purchase. So these are not monthly installments with which you are financing the automatic baby hammock interest-free, so that it eventually belongs to you automatically.

Note: All special prices that we currently have in the shop for automatic baby hammocks, sets, and complete sets cannot necessarily be used as a basis for calculation for the purchase or the takeover from the rental.

If you would like to learn about the differences between the individual motors, you are welcome to check our FAQ. We have put together some information for you there.

Right from the very first day. Babies are rhythmically moved in the womb for nine months – which is why they respond most strongly to gentle rocking immediately after birth.

swing2sleep utilizes exactly this natural movement stimulus from the very beginning: in many neonatal wards, targeted rocking is already used to calm premature babies and promote their development.

Studies prove that vestibular stimulation helps babies fall asleep faster, sleep more deeply, and process stress more effectively. (more about research and scientific studies)

For parents, this means: the automatic baby hammock can make the decisive difference right from day 0.

Briefly? Everywhere.

In detail? In the moments that challenge parents every day:

• When falling asleep: faster, calmer, more stress-free
• When overstimulated: babies find their way into counter-regulation much more easily
• During growth spurts: less crying, less being carried
• With colic & tummy aches: the movement relieves and relaxes
• With parental daily stress: real breaks are possible again
• With bonding & closeness: more space for loving moments
• With development: vestibular stimulation sustainably supports sense of balance, motor skills & brain maturation

That is the reason why over 248,425 families say:

„Without swing2sleep our early days would have been much harder.“

Unlike our sets, which do not include a suspension, you get everything you need to operate the automatic baby hammock in our all-inclusive package. It includes the automatic baby hammock motor of your choice plus accessories. You also receive the hammock(s) of your choice including hangers and stand. So you don't have to worry about anything and don't need to buy a mattress – the automatic baby hammock can be hung up comfortably. Important for you to know: The complete package is delivered in two packages.

Can you theoretically secure individual components? Sure.

But: The swinging / rocking only works perfectly when the motor, springs, hammock and attachment fit together exactly.

Why the complete set makes sense:

1. The motor

It creates the even, soothing rhythm that triggers the baby's natural calming reflexes.

2. The springs

They determine the oscillation frequency. Only the right springs ensure the soft, body-like movement impulse — and that is crucial for sleep quality, regulation & deep sleep. swing2sleep – Research page

3. The hammock

The ergonomic shape adapts to the baby, distributes pressure optimally, supports regulation & immediately reminds them of the familiar support in the womb.

4. The right attachment

Whether stand (Premium or Design), ceiling hook or the innovative scissor door clamp: All solutions are built to be safe, stable and suitable for everyday use — with load reserves far beyond what you feel is necessary. And the most important thing: In the complete set, everything fits together perfectly. No trial and error. No risk. No "I wish I had...".

In all honesty? Surprisingly easy.

• You get clear step-by-step instructions
• Video guides that get you ready to go in just a few minutes
• A support team that answers every question
• And a design that was intentionally developed so that nothing can be "incorrectly" adjusted

Many parents write to us after the set-up:

"Had we known how easy it is, we would have secured the swing2sleep sooner."

The complete set even takes away the last bit of guesswork for you, because all components are already perfectly coordinated with one another.

The heia takes over the gentle, even rocking of your automatic baby hammock automatically and thus becomes a real relief for you and your baby in everyday life.

If it didn't work, we certainly wouldn't have been around since 1999.

And we wouldn't have:

• A 98.3% recommendation rate
• thousands of midwives, osteopaths, pediatric physiotherapists & sleep experts who use swing2sleep
• Studies that clearly confirm the effect of rocking movements
• A community full of testimonials
• Parents who say: „That was our life-saver.“
  

And yet, it is clear:

98.3% is not 100%.

And that is exactly why there is the 30-day sleep & satisfaction guarantee.

If your baby is one of the rare 1 in 100 for whom the swing2sleep does not work, you will get your money back – no questions asked.

Especially for these babies. They often react particularly sensitively to sensory overload and benefit enormously from:

• even movements
• faster regulation
• shorter time to fall asleep
• fewer sudden changes in stimuli
• security that feels like being in the womb
  

Many parents report exactly that:

“Finally peace. Finally sleep. Finally a chance to breathe.”

Almost all parents have this concern at the beginning – it's completely normal. But the answer to it is surprisingly reassuring:

Babys do not get used to the automatic baby hammock. Babies remember something they already know.

The gentle up-and-down movements are exactly the motions your baby experienced for nine months in the womb. Therefore, the rocking is not a "substitute" that they could get used to, but a biological calming and regulation pattern, which is deeply anchored in the nervous system.

Important:\n\nThe automatic baby hammock is not a permanent sleeping place and is not intended to replace closeness, but rather to support it, so that closeness is made possible naturally and without stress, leading to an even better parent-child bond. It helps your baby to fall asleep more easily, to regulate themselves, to reduce stress and to prevent over-tiredness – which in turn improves sleep quality in any environment, not just in the automatic baby hammock.

Studies also show this:\n\nRegular, steady rocking stabilizes sleep cycles, promotes deep sleep, shortens the time it takes to fall asleep and improves regulation. As soon as babies sleep better, they later sleep better everywhere and everyone else sleeps more too.

Many parents even report the opposite of "getting used to it":\n\nOnce the over-tiredness is gone, falling asleep in bed, in the arms or in the stroller becomes significantly easier.

Even more importantly:\n\nThe swing2sleep automatic baby hammock is developed in such a way that you gently guide your baby from movement to rest – with controlled frequencies, coordinated springs and an ergonomic hammock. This is exactly why experts, such as midwives, osteopaths, physiotherapists and sleep coaches, recommend an automatic baby hammock.

In short:\n\nNo – your baby does not get "used" to the automatic baby hammock.\n\nThey benefit from the fact that their nervous system gets what it needs to regulate itself healthily.

And if you are still unsure:\n\nThat's why we have our 30-day sleep & satisfaction guarantee – without risk, without pressure, completely relaxed for you as a whole family.

Of course, this can happen too – and almost never has anything to do with the automatic baby hammock itself.

Usually, overtiredness, sensory overload or a restless nervous system are behind it. The rhythmic movement helps your baby find its way back into regulation.

The most important thing:

• Start with a gentle rocking – the motor maintains the perfect rhythm.
• Keep the movement running, even if your baby wakes up briefly.
• Give it 60–90 seconds, to find its own way back.
• and https://swing2sleep.de/blogs/inside-swing2sleep/der-effekt-bleibt-aus

As safe as it gets – and that's not just a figure of speech.

• Every component is tested separately
• The frame does not tip over even under pressure from dogs or toddlers
• The door clamp with the innovative scissor system remains extremely stable
• When correctly anchored, the ceiling hook carries loads of up to 200 kg
• There are no components that pose a risk
• Electrical safety has been tested by the TÜV
• The springs have additional safety ropes
  

After 25 years of experience and over 248,425 families, we know:

Safety is not just a promise – it is our standard.